FAQs

  • Simply fill out our sign up form here or email us some basic information: name, address, phone number, a description of your pet, and requested dates of service. We will respond to you as soon as possible to confirm availability, schedule a New Client Consultation, and go from there! This consultation is our opportunity to meet you and your pet(s), review all of your pet’s care instructions, go over house access and notes, and hand off house keys. There is a $25 fee for all consultations.

    We will also send you a welcome email and a link to sign in to your new Walden Pet/Time to Pet account. Once you sign in, you will be prompted to finish setting up your account by editing your profile, adding your pet(s), and adding a credit card for billing. You can also book your requested services directly through your Walden Pet/Time to Pet account! Account setup is intuitive and user friendly, but if you have any questions you can email us at any time.

  • Our client portal and mobile app ensures your walker will care for your pets just like you would. Using Time To Pet allows our clients to:

    - See all of the services you have scheduled, request services, or change/cancel services on your own calendar.
    - Instantly chat with your assigned walker or sitter. As a benefit to using our app, our office has access to all communications to ensure excellent service.
    - Receive a visit report (and photos!) at the conclusion of each walk or visit. You'll never have to worry how your pets are doing.
    - Directly manage your pet's details.

  • All of our walkers are trained professionals that have your pet's best interests at heart. Our walkers are hired as employees (not independent contractors) which means they are thoroughly vetted, background checked, and covered by Liability and Workers Compensation. Consistency is very important to us and we strive to maintain a main walker and a backup walker for each home whenever possible. If your main walker(s) are out sick or unavailable, another of our fully trained staff will fill in until your main walker returns.

  • You can book your requested services directly through your client portal or the Time To Pet app!

    We schedule walks and visits in windows of time between 9AM-6PM every day:

    Dog walks:

    Late AM (9-11AM)
    Midday (11AM-2PM)
    Afternoon (2-4PM)
    Evening (4-6PM)

    Cat/Critter care:

    AM
    PM
    Anytime

    Due to the nature of our business, we cannot guarantee exact times. Time windows allow us flexibility in the event of inevitable delays (traffic, weather, clean ups, etc.) As we don’t always have the same pets to visit each day, our schedules and routes will vary.

    We understand that puppies, elderly dogs, and pets with health conditions may need more specific timing. Please note this in your request and we will do our best to accommodate specific timing within an hour window.

  • We require you to provide us with 2 key copies -- one will be placed in a secure lockbox on your property and one will remain in our office as backup. You may supply the lockbox or we can supply one for an additional $20 installation fee. You may also provide us with a garage code or keypad code and a backup key. All lockboxes, keys, and codes are securely filed in our system. Your home address will only be visible to your walker.

  • We love the social aspect of group walks and so do many of our pups! Let us know when you sign up if you prefer group walks and we’ll do our best to match your dog with compatible dogs in the area. If a solo walk is preferred, we can accommodate that, too!

  • Payment in full is due prior to services beginning for vacation pet sitting reservations. Daily dog walking clients are billed monthly at the end of each month for the previous month of service.

    Depending on the service you select, we may require a non-refundable deposit, especially for holiday bookings. We’ll let you know if this is necessary.

    We accept all major credit cards, ACH transfer from a checking account, and Zelle.

  • When we book your services, we reserve exclusive time for you and your pets and have likely turned away other clients during this time.

    Vacation/Pet Sitting Reservations:

    Our policy applies to the entire reservation invoice amount.

    More than 2 weeks notice: full refund
    7-14 days notice: 75% refund
    3-6 days notice: 50% refund
    Less than 3 days notice: no refund
    Holiday cancellations: no refund

    If a non-refundable deposit has been requested (primarily for holiday reservations), a cancellation will result in the forfeiture of the deposit.

    Daily Dog Walking:

    We understand that plans can change. We don't charge for cancellations with adequate notice. However, any services that are cancelled after 4PM the evening before the scheduled service will result in a full charge for that service. We accept same day service requests as available for an additional $10 fee.