It is Walden Pet Services' policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.waldenpet.com (hereinafter, “us”, “we”, or “www.waldenpet.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.This Privacy Policy, together with the terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

By accessing or using the Service in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Changes to This Privacy Policy

Although most changes are likely to be minor, Walden Pet Services may change its Privacy Policy from time to time, and in Walden Pet Services' sole discretion. Walden Pet Services encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

What does this privacy policy cover?

This Policy applies to Walden Pet Services, and it governs any and all data collection and usage by us in compliance with applicable regulations. Through the use of these Services, you are therefore consenting to the data collection procedures expressed in this Policy.

We gather various types of information from our users, as explained in more detail below, and we use this information internally in connection with our Services, including to personalize, provide, and improve our Services, to allow you to set up a user account and profile, to make purchases, to communicate with you, and to analyze how you use the Services. In certain cases, we may also share some information with third parties, but only as described below.

Please note that this Policy does not govern the collection and use of information by companies that Walden Pet Services does not control, nor by individuals not employed or managed by us. If you visit a website that is made available via the service or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand how such websites garner, make use of and share the information collected.

Information we collect

When you make use of our Services, we may collect and process certain personal data about you which may include the following as described below:

• Information you provide:
  
  “Personal Information" means any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your contact information such as your name, email address, telephone, location information, delivery address, demographic information as well as any other non-public information about you that is associated with or linked to any of the foregoing data which you may be required to provide when registering for the Service.

"Anonymous/Aggregated Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect, use and share Anonymous Data such as statistical or demographic data for any purpose. Anonymous Data may be derived from your personal data but is not considered personal data in law as such data does not directly or indirectly reveal your identity. For instance, Walden Pet Services may aggregate or anonymize your Usage Data to calculate the percentage of users accessing a specific Service feature. However, if Walden Pet Services combines or connects Aggregated Data with your personal data so that it can directly or indirectly identify you, Walden Pet Services treats the combined data as personal data which will be used in accordance with this privacy notice.

Also, Walden Pet Services does not collect any Special Category of Personal Data about you such as your race or ethnicity, philosophical or religious beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

Please note that you can choose not to provide us with certain information, but this may limit the features of the Services you can use.

Automated information collection

• To enrich and perfect your online experience, Walden Pet Services uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Walden Pet Services uses cookies to help Walden Pet Services identify and track visitors, their usage of www.waldenpet.com, and their website access preferences. Walden Pet Services visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Walden Pet Services' websites, with the drawback that certain features of Walden Pet Services' websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Walden Pet Services' use of cookies.

Information automatically collected by third parties about you

Some embedded content on the Service may be served by third-party service providers. Please note that these companies may also use cookies or other similar technologies to collect data about you, both on the Site and throughout the Internet. Data collection and use by those third parties is subject to the privacy policies of those third-parties.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed subscription forms, and emails. Walden Pet Services intends to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

What We Use Your Personal Information For

Generally, Walden Pet Services uses the information gathered to provide, improve, and develop the services we provide to you, to communicate with you, to offer you a better service, and to protect us and our users. When you interact with or make use of the Walden Pet Services service, we use a variety of technologies to process the personal information that we collect about you for various reasons.

• Creation of user account: We make use of your information in the creation of your Walden Pet Services user account.

• For communication purposes: We may send emails, newsletters, product updates and related emails to the email address you provide to us. We may send text messages to any phone number you provided to us to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other Service-related purposes. We use personal information that we gather from you to communicate with you in relation to your use of the Walden Pet Services service via different channels (e.g., by email).

• Fraud detection and prevention: Increase and maintain the safety and security of our products and services and prevent misuse. We use personal information to detect and prevent fraud and abuse in order to protect the security and ensure the safety of our clients, Walden Pet Services, and others.

We also use collected information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities

• Provide, troubleshoot, and improve Walden Pet Services Services: We use your personal information to understand, diagnose, troubleshoot, and fix issues with the Walden Pet Services service. We also use such information to operate, evaluate, develop, manage and improve our Service (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions;

• To evaluate and develop new features, technologies, and improvements to the Walden Pet Services Service.

• To fulfill contractual obligations with third parties, for example, partnering with delivery partners in delivering your order.

• Comply with and enforce applicable legal requirements: in certain cases, we collect your personal information to stay in compliance with laws and relevant industry standards and policies, including this Privacy Notice.

Protection of Certain Personally-Identifying Information

Walden Pet Services discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Walden Pet Services' behalf or to provide services available at Walden Pet Services' website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Walden Pet Services' website, you consent to the transfer of such information to them. Walden Pet Services will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Walden Pet Services discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Walden Pet Services believes in good faith that disclosure is reasonably necessary to protect the property or rights of Walden Pet Services, third parties or the public at large. If you are a registered user of www.waldenpet.com and have supplied your email address, Walden Pet Services may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Walden Pet Services and our products. We primarily use social media to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Walden Pet Services takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Data retention and deletion

We keep your personal data only as long as necessary to provide you with the Walden Pet Services service and for legitimate and essential business purposes, such as maintaining the performance of the Walden Pet Services Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Walden Pet Services Service.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

• If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;

• Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,

• Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

Your rights

Data Protection laws grants you certain rights ('information rights') which provide you with:

• Right of rectification or erasure - if you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we will/shall take all reasonable steps to inform those with whom we have shared your data about your request for erasure.

• Right to restriction of processing - you have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we don't need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal data.

• Right to object - you have a right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

• Right to withdraw consent - you have the right to withdraw your consent for the processing of your personal data where the processing is based on consent. To withdraw consent, please specify what you wish to withdraw consent for, by emailing us at info@waldenpet.com.

• Right of complaint - if you are unhappy with the way we have used or are handling your personal data you have the right to lodge a complaint with the supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the Supervisory Authority. so, please contact us in the first instance by emailing us at info@waldenpet.com.

Keeping your data safe

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Unsubscribe or opt-out

Marketing emails: If you have subscribed to our email and electronic newsletter communications, you will always have the opportunity to unsubscribe from future communications by logging into your account and modifying your preferences. You will also have the opportunity to "opt-out" of commercial e-mail from the applicable Walden Pet Services Service by following the unsubscribe instructions provided in the email you receive or by contacting us directly. Walden Pet Services will continue to adhere to this Policy with respect to any personal information previously collected.

Marketing SMS: Walden Pet Services does not participate in SMS marketing campaigns.

Links to other websites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Acceptance of Terms

By using this Service, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our Services. In addition, your continued use of our Service following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

How to contact us

Feedback, comments, requests for technical support, and other communications relating to the Site and the services should be directed to us at info@waldenpet.com.